Myles J. Noël
Principal - Health Services Consultant
(614) 581-0300

A Senior Health Care Executive with a significant record of achievement in Strategic Planning, Transformational Leadership, Support Service Plant Design and Commissioning, and Health Facility Operations Management with leading Canadian private and public health care organizations – focus on improving organizational effectiveness and success by applying unique expertise and experience to the organization's strategic goals.

PROFESSIONAL BACKGROUND

CENTRAL OHIO MEDICAL TEXTILES (COMTEX), COLUMBUS, OHIO SEPT. 2002 – PRESENT

Central Ohio’s leading hospital laundry, COMTEX currently provides centralized laundry services to two major healthcare systems in the greater metropolitan Columbus area.

COMTEX is a joint venture of Mount Carmel and OhioHealth Systems. The new, state-of-the-art COMTEX facility is initially processing 21 million pounds of medical textiles per year, serving over 5,000 hospital beds.

CHIEF OPERATING OFFICER

Accountable to the Board of Directors for supervising the construction and managing the operation of the new 60,000 square foot processing plant, with an annual budget of $11 m US$, and 130 FTE’s.

• Spearheaded the planning and development of the new processing plant from the ground.
• Managed the construction process, from a vacant lot to a fully operating facility.
• Supervised the commissioning of the office and plant management and production equipment.
• Responsible for the closing of five on-premises laundries and the transition of Mount Carmel and OhioHealth staff to the new COMTEX facility.
• CEO leadership role for the operation of the new plant on a daily basis.

TILBURY REGIONAL HOSPITAL LAUNDRY, DELTA, BC July 1991 – August 2002

BC's leading shared healthcare service organization supporting three Health Authorities with key General Linen & O. R. Services for 18 facilities, approximately 5,000 beds and over 45 operating rooms.

CHIEF EXECUTIVE OFFICER & GENERAL MANAGER

Accountable to Board of Directors for strategic planning, plant operations and customer services for this $13.5 million annual budget, 165 FTE's and 60,000 square foot, hospital-owned non-profit stand-alone hospital laundry facility.

• Led the organization through two on-time and on-budget expansions with major equipment and buildings refurbishment without interruption to service, staff or operations.
• Returned the organization to a state of credibility within BC from a steady turnover of expensive contract management controlled arrangements.
• Replaced budget increases with a ten-year history of stable prices and improved services; returning approximately 10% annually that currently totals an accumulated surplus of $1.2m
• Successfully marketed services to three new hospital customers and provided seamless start-up processes that did not impact ongoing services to the new or existing customers.

DAVID B. COULSON & ASSOCIATES, TORONTO, ON 1990 - 1991

A leading Canadian healthcare consulting firm that provided a full range of services to the Ministries of Health, Community & Teaching Hospitals, Long Term Care Centres, and District Health Councils.

SENIOR CONSULTANT – HEALTH SERVICES

Accountable to various Boards of Directors, Steering Committees, Community Leaders and various Provincial MOH officials for strategic and master plans, functional programs and reviews.

• Responsible to the Saskatchewan MOH and the Prince Albert Joint Health Care Planning Committee for key components of the plan that led to provincial healthcare redevelopment.
• Spearheaded hospital functional program for Douglas Memorial Hospital located in Fort Erie ON.
• Led a team that provided an operational review of the Phoenix Child and Family Centre located in Pembroke, ON
• Acted as a key member of a Board of Directors, the Laundry provides services to eighteen Lower Mainland health facility providers encompassing approximately 5,000 beds and over 45 operating rooms.

JOHN CROTHALL HOSPITAL SERVICES LTD., OAKVILLE, ON 1986 - 1990

The leading Canadian Contract Management and Consulting firm, providing services throughout Canada and the UK in the areas of Health Care Support Services.

VICE-PRESIDENT – CONSULTING

Reporting directly to the President and accountable for marketing as well as profit and loss of the Consulting Division, including ongoing contracts in British Columbia and Ontario in key Support Service Departments.

• Led the marketing thrust that resulted in the successful multi-year contract to support the Building Services department of Vancouver General Hospital, one of Canada’s largest healthcare facilities.
• Successfully marketed, renovated and operated the redevelopment of the Waterloo-Wellington Regional Laundry Services located in Kitchener, ON.
• Supervised and operated the re-development of the Victoria Hospital Corporation Building Services department utilizing consultant resources from Ontario and British Columbia.
• Successfully travelled to UK to open JCHS markets by establishing contacts, developing leads and marketing Company services to the Healthcare providers of the National Health Services.

EXTENDICARE INC., TORONTO, ON 1984 – 1985

ADMINISTRATOR – MCCOLL CHRONIC CARE WING

Reporting directly to the President of Extendicare and the Queensway General Hospital Management Committee. Responsible for the staffing, equipping and commissioning of this 120 bed facility.

• Staffed, equipped and managed this long term care facility by admitting 120 patients over a two month period and launched services in nursing, dietary, pharmacy, housekeeping, laundry and plant.
• Successfully commissioned, on time and on budget, this bold public-private partnership experiment between Extendicare Inc. and the Queensway General Hospital.

TRENTON MEMORIAL HOSPITAL, TRENTON, ON 1979 – 1984

ASSISTANT HOSPITAL ADMINISTRATOR

Reporting to the CEO of this 160 bed Community Hospital and responsible for clinical and non-clinical services including laboratory, radiology, dietary, housekeeping, laundry and plant services.

• Successfully managed numerous hospital projects including computerization of the financial services, re-roofing, installation of medical gas systems and the construction of paid parking.
• Spearheaded the move to a Regional Hospital Laundry Service and served as a Board member.
• Responsible to Committees of the Board, including Finance, Labour Relations & Public Relations.
• Represented Employers on the Provincial Negotiating team with the Ontario Nurses Association.

EDUCATION

• FELLOW – CANADIAN COLLEGE OF HEALTH SERVICE EXECUTIVES 1997
• MBA – NORTHLAND OPEN UNIVERSITY, Toronto, ON 1983
• BA (HONS.) – QUEEN’S UNIVERSITY, Kingston, ON 1973

PROFESSIONAL TRAINING & DEVELOPMENT

• PROJECT MANAGEMENT – YORK UNIVERSITY, Toronto, ON
• SELLING SKILLS – XEROX TRAINING CENTRE, Leesburg, VI
• CCHSE NATIONAL CONFERENCES, Ottawa, Toronto, Calgary, Halifax, Vancouver, Victoria

PROFESSIONAL AFFILIATIONS & MEMBERSHIPS

• UNIVERSITY OF BC, FACULTY of Heath Care Epidemiology, Clinical Assistant Professor
• CANADIAN COLLEGE OF HEALTH SERVICES EXECUTIVES, Executive Member, 1980-Present
• CCHSE BOARD OF DIRECTORS, Representative for BC on National Board, 1995-1997
• CCHSE LOWER MAINLAND CHAPTER EXECUTIVE, Vice President, 1999-2000
• AWARDED FELLOWSHIP CCHSE, June 1997
• AMERICAN COLLEGE OF HEALTHCARE EXECUTIVES, Associate, 1999-Present
• HEALTH ADMINISTRATORS ASSOCIATION OF BC, Executive Member, 1991-Present
• INTERNATIONAL ASSOCIATION OF HEALTHCARE TEXTILE MANAGERS, Member since 1991; Trustee 1994 – Present
• KINSMEN RETIREMENT CENTRE, Board Chair 1999; Board Member 1999 – Present
• ROTARY CLUB OF TSAWWESSEN, Vice President 1997; Member 1991 – Present
• AWARDED PAUL HARRIS FELLOW, ROTARY CLUB OF TSAWWASSEN, 1998
• DELTA HOSPICE SOCIETY, Board President 1998; Board Member 1992-1998
• DELTA HOSPICE FOUNDATION, Vice Chair 1997-1998; Founding Member 1995-1998
• FELLOWS COUNCIL, CCHSE, Member 1997-Present

PROFESSIONAL FACILITATION & LECTURES

THE CANADIAN COLLEGE OF HEALTH SERVICE EXECUTIVES, LOWER MAINLAND CHAPTER

• Is There Life After Health Care? – Transferable Skills to the Private Sector, Moderator, Vancouver, 01/98
• An Update On The Regionalization Process in BC, Moderator, Vancouver, 11/97

THE NURSE ADMINISTRATORS ASSOCIATION OF BRITISH COLUMBIA

• Presentation to the Nurse Administrators Association of BC, Vancouver, 05/98

CCHSE NATIONAL CONFERENCE – HALIFAX

• A Time To Consider Fellowship, Presentation, Halifax, 07/97

UNIVERSITY OF BRITISH COLUMBIA – MHA STUDENTS

• Tilbury Regional Hospital Laundry – A Shared Service Success Story, Lecture, Vancouver, 10/96
• Shared Service Governance, Lecture, Vancouver, 10/95.

INTERNATIONAL ASSOCIATION OF HEALTHCARE TEXTILE MANAGERS

• Tilbury Regional Hospital Laundry – A Ten-Year Report Card, Presentation, Florida, 11/95.

PUBLICATIONS & PRESENTATIONS

FABRICARE MAGAZINE

• Flatwork Ironers: An Endangered Species? Article, July/August, 2001
• Is Entrepreneurial Manager An Oxymoron in Health Care? Article, November/December, 2000
• And You Thought You Had Problems! Article, September/October, 1999.

BC ASSOCIATION OF INSTITUTIONAL LAUNDRY MANAGERS

• Public Private Partnerships-Single Use vs. Multiple Use Textiles, Article, September, 1999.

COLLEGE OF HEALTHCARE EXECUTIVES

• Shared Service Governance; The Impact of Strategic Management; Multi-Use & Single Use Drape & Gown Challenges, Case Studies, January, 1997

HEALTHCARE MAGAZINE

• Paid Parking - A Community Challenge, Article, March, 1984
• Computer System Allows Simultaneous Access, Article, October, 1983
• New Telephone Options Prove More Efficient, Article, October, 1981

CANADIAN SCHOOL OF MANAGEMENT

• A Study of the Affects Of The Business Oriented New Development Program On An Ontario Hospital, June, 1983
• A Study of the Collective Bargaining Methods and Their Effects Upon An Ontario Hospital, Dissertation, December, 1981.